FAQ
Registration and passwords
Open/Close section
- Registration and passwords
- After registering on our website you will be able to:
- order tickets to various fantastic events on-line
- order tickets delivery in Sofia, Bulgaria and Europe.
- subscribe for special mailing list with repertoires and announcements - How can I register?
- Please go to the registration page and fill in all the fields required. They are marked with star signs (please note that your e-mail will be used as your log in). After you have filled in all the fields a confirmation letter will be sent to the e-mail address you gave. This letter will contain a confirmation link for your registration.
- What if I have difficulties with registration process?
- If you’ve met any difficulties please make sure you have filled in all the fields correctly and followed all requirements. If you still have a difficulty after you’ve done all of this, please contact us via info@eventim.bg and describe it in detail. We will find out what might have caused it and will inform you about the results in the shortest time possible.
- What to do if I have forgotten your password?
- To restore your password please use the service of password reminder. A letter with the link generating new password will be sent to the e-mail you’ve given during your registration.
Payment, Pickup and Delivery Methods
Open/Close section
- Payment Methods
- 1.Prepayment
You will receive a payment form by mail. With this form you have to pay the ticket value into our account. Please pay the amount with reference to the purchase ID into our account whithin 5 working days.
2. Cash on delivery
Тhe sum of the chosen tickets plus the delivery cost are to be paid by you when the courier arrives on the appointed delivery address.
3.Credit Card
Your VISA / Euro-Mastercard card will be debited with the open amount. The Payment is being handled by the holding company CTS Eventim AG, Contrescarpe 75a, 28195 Bremen / Germany.
- How can I receive my tickets?
- You have the possibility to choose from the following delivery/pick up methods in the eventim.bg Webshop:
1) POSTAL / COURIER DELIVERY OPTIONS
REGULAR MAIL BULGARIA
Your ticket(s) will be sent to you after successful payment.
The delivery fee:
Speedy Sofia EUR 2.81
Speedy Bulgaria EUR 3.32
Aramex Europe EUR 46.01
2) PICK UP OPTIONS
NOTE: When paying with credit card you need to show your valid credit card AND official identification (Passport or ID-Card) upon pick-up of the tickets.
You can pick up your tickets in eventim.bg central office:
43 Dospat str..
Sofia, Bulgaria
Monday - Friday 10.00 - 18.00
3. PICK UP EVENING BOX OFFICE (Not possible for all events)
4. PRINT@HOME (only offered with selected performances)
You may print your tickets right after purchase (only valid with creditcard) or at any time afterwards via "my account - my orders" section. For more information on print@home click here.
print@home EUR 0.50
Shopping Process
Open/Close section
- Can I book the tickets on the website and collect on the day of the event?
- You can't book tickets and collect them on the day of the eventy. It means that on the day of the event you can book and buy the tickets only if there are any left.
- Can I collect my ticket on the day of the event?
- An order that has been paid for via Internet can be collected at working days, in the central Eventim BG box-office:
Address: Sofia, 43 Dospat str.
Working hours: from 10 to 18 h
Monday - Friday
Return and exchange of the tickets
Open/Close section
- I have bought the tickets but change my mind about visiting this event. How can I return it and get my money back?
- Please note, that you can exchange or return the tickets, bought in eventim,bg ONLY in case of complete cancellation, substitution or postponement of the event. Our company doesn’t exchange or return the tickets if the customer changed their mind.
- How can I return my money for the tickets if the event has been cancelled?
- In case of complete cancellation, substitution or postponement of the event, which has been made by the promoter, Eventim.BG company or the promoter itself shall return the cost of the ticket to the customer. If you have bought the tickets on our web site you can return the tickets in the Central box-office of Eventim.BG company The central box-office address is: 43 Dospat str.
If you have bought you tickets from one of eventim.bg outlets you have to return the tickets in the same outlet.
In case of complete cancellation, substitution or postponement you can contact us by e-mail - info@eventim.bg and we will inform you about the way or returning the tickets (if there are some changes in the procedure of returning ). You can also get this information on eventim.bg website on the “Cancellation/postponement page” or News Section.
- How can I return my money for the tickets if I have bought it from eventim.bg website?
- In case of complete cancellation, substitution or postponement of the event, which has been made by the promoter, Eventim.BG company or the promoter itself shall return the cost of the ticket to the customer. If you have bought the tickets on our web site you can return the tickets in the Central box-office of Eventim.BG company The central box-office address is: 43 Dospat str.
If you don't have a possibility of getting to our office, please contact us by e-mail - info@eventim.bg and we'll think about another possibility.
Print@Home
Open/Close section
- How can I use print@home?
- Print@home service is available only when you pay for your order via Internet. Please choose "Payment via Internet" as a payment method when placing your order. Then on the “Delivery” page you will find print@home service. After you have paid for your order via “Assist” system you will be transferred to the www.eventim.bg page with your order number and a link to the print version of your ticket.
- How does this ticket look like?
- You will be provided with your ticket in .pdf format (you will need Adobe Reader to open it).
Please note that the ticket is only valid in DIN A4 format, do not cut it! The second admission by the copy or original of this ticket is impossible.
- I have printed my ticket out and lost it. What do I do?
- In case of loss of your print@home ticket you can print it out from our website once again.
You will need to authorize on the website and go to “My orders” page. The link to the print order of your ticket will be active.
But please remember that the second admission by the copy or original of this ticket is impossible. Therefore we cannot guarantee you that your lost ticket will not be used by someone else.
- How do I pay for print@home ticket?
- To pay for your print@home ticket, fill in all the fields required: choose Visa International or MasterCard International card’s type, insert 16 digits of you card number, expiring date, the name of the cardholder, CVC2/CVV2, protecting code and click on "Pay" button.
After this you will be transferred again to the kontramarka.ru page with your order number and a link to the orders you placed, where you will be able to print out your ticket. You will be provided with your ticket in .pdf format (you will need Adobe Reader to open it).
