Terms of use
Ordering
All orders are binding and can not be cancelled or changed. For orders by internet the following steps ( shown as Step 1 – 5 ) must be followed: Step 1- selection of event and tickets per ticket category. Step 2 – selection of delivery respectively pick up method . Step 3 – selection of method of payment and entry of personal data. Step 4 – summary of all data, last control, agreement to the general terms and conditions, transmittal of order. Step 5 – confirmation of order by Eventim.
Payment
Tickets that have been bought for delivery or pick up can be paid by credit card, advance payment, the payment system of EBG, cash on delivery.
Delivery, Handling
Eventim accepts no liability for the correct delivery by third parties i.e. the post office or any delivery services. Claims for damages that result from non-delivery can therefore not be accepted by Eventim.
Cancellations, changes, refunds
Eventim is only a ticket broker and is not liable for the refunding of admission prices but will make every effort to prompt the promoters to do so. In case of reimbursement the printed price on the ticket will be refunded fully. This price already includes the customary presale fee and system fee. On rare occasions (i.e., changes in pricing from the organiser, surcharges requested from the organiser, etc.) it can occur that a price can be asked which is higher than that which is printed on the ticket. In such occasions Eevntim can only refund the printed price on the ticket. Possible additionally collected fees (delivery costs, collection costs, call centre booking costs, etc.) will under no circumstance be refunded. In the case of a cancellation of an event ticket(s) can be returned for refund up to two months after the planned date of the event to the place of purchase.
The return of tickets at the outlets can only be accepted on the next but one Monday after the date of the announcement of the cancellation of the event. The right is reserved to make minor or necessary changes to the cast or programme.
In the case of a cancellation, postponement or changes to the cast or the programme no expenses incurred (e.g. transport, hotel, advance sales fee or delivery charges) will be refunded. In the case of a cancellation, postponement or any other form of change of an event Eventim reserves the right to inform those customers who have bought tickets for this event of these changes. This information is a volunteer service of Eventim and can take place by mail and/or electronically by e-mail or sms if correct contact data is provided.
Data protection
The customer agrees that the data provided by him electronically can be electronically processed by Eventim to execute the contract. The customer is informed that this agreement can be revoked at any time.
All orders are binding and can not be cancelled or changed. For orders by internet the following steps ( shown as Step 1 – 5 ) must be followed: Step 1- selection of event and tickets per ticket category. Step 2 – selection of delivery respectively pick up method . Step 3 – selection of method of payment and entry of personal data. Step 4 – summary of all data, last control, agreement to the general terms and conditions, transmittal of order. Step 5 – confirmation of order by Eventim.
Payment
Tickets that have been bought for delivery or pick up can be paid by credit card, advance payment, the payment system of EBG, cash on delivery.
Delivery, Handling
Eventim accepts no liability for the correct delivery by third parties i.e. the post office or any delivery services. Claims for damages that result from non-delivery can therefore not be accepted by Eventim.
Cancellations, changes, refunds
Eventim is only a ticket broker and is not liable for the refunding of admission prices but will make every effort to prompt the promoters to do so. In case of reimbursement the printed price on the ticket will be refunded fully. This price already includes the customary presale fee and system fee. On rare occasions (i.e., changes in pricing from the organiser, surcharges requested from the organiser, etc.) it can occur that a price can be asked which is higher than that which is printed on the ticket. In such occasions Eevntim can only refund the printed price on the ticket. Possible additionally collected fees (delivery costs, collection costs, call centre booking costs, etc.) will under no circumstance be refunded. In the case of a cancellation of an event ticket(s) can be returned for refund up to two months after the planned date of the event to the place of purchase.
The return of tickets at the outlets can only be accepted on the next but one Monday after the date of the announcement of the cancellation of the event. The right is reserved to make minor or necessary changes to the cast or programme.
In the case of a cancellation, postponement or changes to the cast or the programme no expenses incurred (e.g. transport, hotel, advance sales fee or delivery charges) will be refunded. In the case of a cancellation, postponement or any other form of change of an event Eventim reserves the right to inform those customers who have bought tickets for this event of these changes. This information is a volunteer service of Eventim and can take place by mail and/or electronically by e-mail or sms if correct contact data is provided.
Data protection
The customer agrees that the data provided by him electronically can be electronically processed by Eventim to execute the contract. The customer is informed that this agreement can be revoked at any time.
