FAQ

Registration and passwords

Registration and passwords

After registering on our website you will be able to:
- order tickets to various fantastic events on-line
- order tickets delivery in Sofia, Bulgaria and Europe.
- subscribe for special mailing list with repertoires and announcements

How can I register?

Please go to the registration page and fill in all the fields required. They are marked with star signs (please note that your e-mail will be used as your log in). After you have filled in all the fields a confirmation letter with your account details will be sent to the e-mail address you gave.

What if I have difficulties with registration process?

If you’ve met any difficulties please make sure you have filled in all the fields correctly and followed all requirements. If you still have a difficulty after you’ve done all of this, please contact us via info@eventim.bg and describe it in detail. We will find out what might have caused it and will inform you about the results in the shortest time possible.

What to do if I have forgotten your password?

To restore your password please use the service of password reminder. A letter with the link generating new password will be sent to the e-mail you’ve given during your registration.

Payment, Pickup and Delivery Methods

Payment Methods

Mastercard

Your Euro-Mastercard card will be debited with the open amount. The Payment is being handled by the holding company CTS Eventim AG, Contrescarpe 75a, 28195 Bremen / Germany.
Important requirement: The recipient must be the cardholder, who have made the payment. Otherwise Eventim may request additional documents and cancel the order if these documents are not provided.

How can I receive my tickets?

You have the possibility to choose from the following delivery/pick up methods in the eventim.bg Webshop:

1) POSTAL / COURIER DELIVERY OPTIONS

REGULAR MAIL BULGARIA
Your ticket(s) will be sent to you after successful payment.
The delivery fee:
Speedy Sofia EUR 2.81
Speedy Bulgaria EUR 3.32
Aramex Europe EUR 46.01

2) PICK UP OPTIONS

NOTE: When paying with credit card you need to show your valid credit card AND official identification (Passport or ID-Card) upon pick-up of the tickets.

You can pick up your tickets at main office:
Sofia, 58 6-ti septemvri Str., fl.1
Working hours: from 10 to 18 h
Monday - Friday

At The Mall - Sofia, 115 Tsarigradsko Shose blv., Level 0


3. PICK UP EVENING BOX OFFICE (Not possible for all events)


4. PRINT@HOME (only offered with selected performances)

You may print your tickets right after purchase (only valid with creditcard) or at any time afterwards via "my account - my orders" section. For more information on print@home click here.
print@home EUR 0.50

Delivery Information - price and terms

Delivery within Sofia - 5 working days 5,50 BGN
Delivery outside Sofia - within 5 working days 6,50 BGN
Delivery to Europe 90,00 BGN

Shopping Process

Can I book the tickets on the website and collect on the day of the event?

You can't book tickets and collect them on the day of the eventy. It means that on the day of the event you can book and buy the tickets only if there are any left.

Can I collect my ticket on the day of the event?

An order that has been paid for via Internet can be collected at working days, in the central Eventim BG box-office:

Address:
Sofia, 58 6-ti septemvri Str., fl.1
Working hours: from 10 to 18 h, Monday - Friday

Questions after a successful order

I have bought the tickets but change my mind about visiting this event. How can I return it and get my money back?

Please note, that you can exchange or return the tickets, bought in eventim,bg ONLY in case of complete cancellation, substitution or postponement of the event. Our company doesn’t exchange or return the tickets if the customer changed their mind.

How can I return my money for the tickets if I have bought it from eventim.bg website?

In case of complete cancellation, substitution or postponement of the event, which has been made by the promoter, Eventim.BG company or the promoter itself shall return the cost of the ticket to the customer. If you have bought the tickets on our web site you can return the tickets in the Central box-office of Eventim.BG company The central box-office address is: Sofia, 58 6th september str., fl. 1
If you don't have a possibility of getting to our office, please contact us by e-mail - info@eventim.bg and we'll think about another possibility.

Print@Home

How can I use print@home?

Print@home service is available only when you pay for your order via Internet. Please choose "Payment via Internet" as a payment method when placing your order. Then on the “Delivery” page you will find print@home service. After you have paid for your order via “Assist” system you will be transferred to the www.eventim.bg page with your order number and a link to the print version of your ticket.

How does this ticket look like?

You will be provided with your ticket in .pdf format (you will need Adobe Reader to open it).
Please note that the ticket is only valid in DIN A4 format, do not cut it! The second admission by the copy or original of this ticket is impossible.

I have printed my ticket out and lost it. What do I do?

In case of loss of your print@home ticket you can print it out from our website once again.
You will need to authorize on the website and go to “My orders” page. The link to the print order of your ticket will be active.
But please remember that the second admission by the copy or original of this ticket is impossible. Therefore we cannot guarantee you that your lost ticket will not be used by someone else.

How do I pay for print@home ticket?

To pay for your print@home ticket, fill in all the fields required: choose payment with MasterCard International card’s type, insert 16 digits of you card number, expiring date, the name of the cardholder, CVC2/CVV2, protecting code and click on "Pay" button.
After this you will be transferred again to the eventim.bg page with your order number and a link to the orders you placed, where you will be able to print out your ticket. You will be provided with your ticket in .pdf format (you will need Adobe Reader to open it).

EVENTIM CAREFREE SERVICE (withdrawal right)

What is eventim carefree (withdrawal right)?

For the current carefree fee (5.5% of the ticket price), Eventim grants all private customers (up to 6 tickets per customer) the right to withdraw from the purchase under the following conditions:
Withdrawal up to 14 days* before the event – 100% refund of the ticket price.
Withdrawal up to 7 days* before the event – 50% refund of the ticket price.

How do I get eventim’s carefree service?

During the purchasing transaction, the optional service eventim carefree appears in your shopping cart. Check the box and click “refresh shopping cart.” “Eventim carefree” appears as a new article on your shopping cart calculation (5.5% of ticket value). Please note that eventim carefree can only be selected for the entire shopping cart.
Eventim’s carefree service may only be selected during the booking process; unfortunately, it cannot be purchased afterwards.

What to do in case of withdrawal?

• The customer qualifying for refund must immediately send an e-mail to info@eventim.bg
• The following documents have to be mailed to the designated address:
- original ticket (not invalidated)
- the cash bond/invoice you received with your tickets

Admission for children under 18 years old

Can I bring my child to the event and under what conditions?

If the events start after 10 pm. and take place at a venue with consumption of alcohol, minors are not allowed.
For all other events children under 6 years old enter without a ticket if they do not take up seat.
Children under 18 years old are allowed only against a declaration and with an adult.

Where can I download a declaration?

Please, write to info@eventim.bg

MOBILE TICKET