Terms of use
Ordering
All orders are binding and can not be cancelled or changed. For orders by internet the following steps ( shown as Step 1 – 5 ) must be followed:
Step 1- selection of event and tickets per ticket category.
Step 2 – selection of delivery respectively pick up method.
You may add optional services such as “eventim carefree” to your shopping cart (special withdrawal right; further information: see below). Check the box and click “refresh shopping cart” in order to save your changes. “Eventim carefree” appears as a new article in your shopping cart.
What is eventim carefree (withdrawal right)?
For the current carefree fee (5.5% of the ticket price), eventim grants all private customers (up to 6 tickets per customer) the right to withdraw from the purchase under the following conditions:
Withdrawal up to 14 days* before the event – 100% refund of the ticket price.
Withdrawal up to 7 days* before the event – 50% refund of the ticket price.
*date of post mark
How do I get eventim’s carefree service?
During the purchasing transaction, the optional service eventim carefree appears in your shopping cart. Check the box and click “refresh shopping cart.” “Eventim carefree” appears as a new article on your shopping cart calculation (5.5% of ticket value). Please note that eventim carefree can only be selected for the entire shopping cart.
Eventim’s carefree service may only be selected during the booking process; unfortunately, it cannot be purchased afterwards.
What to do in case of withdrawal?
• The customer qualifying for refund must immediately claim his or her right to withdraw in written form:
- registered letter to Eventim, 1142 Sofia, 58 6-ti septemvri Str., fl.1 (working hours from Monday to Friday, from 10:00 h. till 18:00 h.)
- e-mail to info@eventim.bg
• The following documents have to be mailed to the designated address:
- original ticket (not invalidated
- the cash bond/invoice you received with your tickets
Step 3 – selection of method of payment and entry of personal data. Step 4 – summary of all data, last control, agreement to the general terms and conditions, transmittal of order.
Step 5 – confirmation of order by Eventim.
Payment
Tickets that have been bought for delivery or pick up can be paid by credit card, advance payment, cash on delivery.
The Payment is being handled by the sister company Eventim Nederland B.V., postbus 69507, 1060 CN Amsterdam / Nederland.
Delivery, Handling
Eventim accepts no liability for the correct delivery by third parties i.e. the post office or any delivery services. Claims for damages that result from non-delivery can therefore not be accepted by Eventim.
Cancellations, changes, refunds
Eventim is only a ticket broker and is not liable for the refunding of admission prices but will make every effort to prompt the promoters to do so. In case of reimbursement the printed price on the ticket will be refunded fully. This price already includes the customary presale fee and system fee. On rare occasions (i.e., changes in pricing from the organiser, surcharges requested from the organiser, etc.) it can occur that a price can be asked which is higher than that which is printed on the ticket. In such occasions Eventim can only refund the printed price on the ticket. Possible additionally collected fees (delivery costs, collection costs, call centre booking costs, etc.) will under no circumstance be refunded. In the case of a cancellation of an event ticket(s) can be returned for refund up to two months after the planned date of the event to the place of purchase.
The return of tickets at the outlets can only be accepted on the next but one Monday after the date of the announcement of the cancellation of the event. The right is reserved to make minor or necessary changes to the cast or programme.
In the case of a cancellation, postponement or changes to the cast or the programme no expenses incurred (e.g. transport, hotel, advance sales fee or delivery charges) will be refunded. In the case of a cancellation, postponement or any other form of change of an event Eventim reserves the right to inform those customers who have bought tickets for this event of these changes. This information is a volunteer service of Eventim and can take place by mail and/or electronically by e-mail or sms if correct contact data is provided.
OUT-OF-COURT DISPUTE RESOLUTION PROCEDURES
(1) Users have access to out-of-court dispute resolution procedures with the assistance of indepentant dispute resolution bodies. General conciliation committees have jurisdiction in disputes related to online ticket purchases.
(2) To facilitate access to alternative dispute resolution online, a link to the EU Platform for Online Dispute Resolution /titled "Online Dispute Resolution/" is published on www.eventim.bg
Data protection
The customer agrees that the data provided by him electronically can be electronically processed by Eventim to execute the contract. The customer is informed that this agreement can be revoked at any time.
All orders are binding and can not be cancelled or changed. For orders by internet the following steps ( shown as Step 1 – 5 ) must be followed:
Step 1- selection of event and tickets per ticket category.
Step 2 – selection of delivery respectively pick up method.
You may add optional services such as “eventim carefree” to your shopping cart (special withdrawal right; further information: see below). Check the box and click “refresh shopping cart” in order to save your changes. “Eventim carefree” appears as a new article in your shopping cart.
What is eventim carefree (withdrawal right)?
For the current carefree fee (5.5% of the ticket price), eventim grants all private customers (up to 6 tickets per customer) the right to withdraw from the purchase under the following conditions:
Withdrawal up to 14 days* before the event – 100% refund of the ticket price.
Withdrawal up to 7 days* before the event – 50% refund of the ticket price.
*date of post mark
How do I get eventim’s carefree service?
During the purchasing transaction, the optional service eventim carefree appears in your shopping cart. Check the box and click “refresh shopping cart.” “Eventim carefree” appears as a new article on your shopping cart calculation (5.5% of ticket value). Please note that eventim carefree can only be selected for the entire shopping cart.
Eventim’s carefree service may only be selected during the booking process; unfortunately, it cannot be purchased afterwards.
What to do in case of withdrawal?
• The customer qualifying for refund must immediately claim his or her right to withdraw in written form:
- registered letter to Eventim, 1142 Sofia, 58 6-ti septemvri Str., fl.1 (working hours from Monday to Friday, from 10:00 h. till 18:00 h.)
- e-mail to info@eventim.bg
• The following documents have to be mailed to the designated address:
- original ticket (not invalidated
- the cash bond/invoice you received with your tickets
Step 3 – selection of method of payment and entry of personal data. Step 4 – summary of all data, last control, agreement to the general terms and conditions, transmittal of order.
Step 5 – confirmation of order by Eventim.
Payment
Tickets that have been bought for delivery or pick up can be paid by credit card, advance payment, cash on delivery.
The Payment is being handled by the sister company Eventim Nederland B.V., postbus 69507, 1060 CN Amsterdam / Nederland.
Delivery, Handling
Eventim accepts no liability for the correct delivery by third parties i.e. the post office or any delivery services. Claims for damages that result from non-delivery can therefore not be accepted by Eventim.
Cancellations, changes, refunds
Eventim is only a ticket broker and is not liable for the refunding of admission prices but will make every effort to prompt the promoters to do so. In case of reimbursement the printed price on the ticket will be refunded fully. This price already includes the customary presale fee and system fee. On rare occasions (i.e., changes in pricing from the organiser, surcharges requested from the organiser, etc.) it can occur that a price can be asked which is higher than that which is printed on the ticket. In such occasions Eventim can only refund the printed price on the ticket. Possible additionally collected fees (delivery costs, collection costs, call centre booking costs, etc.) will under no circumstance be refunded. In the case of a cancellation of an event ticket(s) can be returned for refund up to two months after the planned date of the event to the place of purchase.
The return of tickets at the outlets can only be accepted on the next but one Monday after the date of the announcement of the cancellation of the event. The right is reserved to make minor or necessary changes to the cast or programme.
In the case of a cancellation, postponement or changes to the cast or the programme no expenses incurred (e.g. transport, hotel, advance sales fee or delivery charges) will be refunded. In the case of a cancellation, postponement or any other form of change of an event Eventim reserves the right to inform those customers who have bought tickets for this event of these changes. This information is a volunteer service of Eventim and can take place by mail and/or electronically by e-mail or sms if correct contact data is provided.
OUT-OF-COURT DISPUTE RESOLUTION PROCEDURES
(1) Users have access to out-of-court dispute resolution procedures with the assistance of indepentant dispute resolution bodies. General conciliation committees have jurisdiction in disputes related to online ticket purchases.
(2) To facilitate access to alternative dispute resolution online, a link to the EU Platform for Online Dispute Resolution /titled "Online Dispute Resolution/" is published on www.eventim.bg
Data protection
The customer agrees that the data provided by him electronically can be electronically processed by Eventim to execute the contract. The customer is informed that this agreement can be revoked at any time.